Compliance Officer Details
Tanya Jurriaanse | (CO7192) Tel: 010 822 2680 | Sirius Lex Consulting – tanya@siriuslex.co.za
Conflict of Interest
The General Code of Conduct for the FAIS Act broadly covers conflict of interest and requires that intermediaries disclose to their clients the existence of actual or potential conflicts of interest. This means any situation in which an intermediary or representative has an interest that may influence the objective performance of his obligations to his client or may prevent an intermediary from rendering an unbiased financial service.
We have adopted and implemented a Conflict of Interest Management Policy to ensure that we comply with the act and we confirm that, in the event that there is a potential conflict of interest in respect of the service rendered or the advice provided, the interest of our client will be accorded priority over our own interests. A full copy of our Conflict of Interest Management Policy can be obtained from our offices upon written request to silverlakes@fisherdugmore.co.za
Complaints Resolution
In the event that you are dissatisfied with any aspect of the advice or intermediary service provided by a representative of Fisher Dugmore Financial Silver Lakes (Pty) Ltd., your first course of action will be to contact the following person in writing with full details of the problem you have encountered: Andrew Dugmore: E-mail address: silverlakes@fisherdugmore.co.za
If your complaint cannot be resolved internally then you are entitled to refer the complaint to the FAIS Ombudsman whose offices have been established to provide clients with a redress mechanism for any inappropriate financial advice or intermediary services that may have been given. The details of the FAIS Ombud’s office :
FAIS OMBUD, Menlyn Central Office Building, 125 Dallas Avenue, Waterkloof Glen, Pretoria, 0010 // P O Box 41 Waterkloof Glen, Pretoria, 0010 // Tel: 012 762 5000 // Email: info@faisombud.co.za // Website: www.faisombud.co.za
The Promotion of Access to Information Act gives effect to the constitutional right of access to any information held by the state and any information that is held by another person and that is required for the exercise or protection of any rights. A copy of our PAIA Manual and PAIA forms 2, 3 and 4 are available on request. Business and Contact Details Name of Business: Andrew Dugmore : // Director: //P O Box 11487, Silver Lakes, 0054 // Physical Address: Unit 7 Prosperitas Building, Tijger Valley Office Park, Pony Street, Silver Lakes// Phone Number: 012-8093311 // Email Address: silverlakes@fisherdugmore.co.za // Website: https://jamiehilsdoncfp.com/
Privacy Statement
We collect and process client’s personal information mainly to provide our clients with financial planning and or other financial servcies with whom we have business relationships with. The type of information we collect may depend on the need for which it is collected and will be processed for that specific purpose only. Where possible, Fisher Dugmore Financial Silver Lakes (Pty) Ltd will inform the client what information is required to be provided to us and what information is optional.
Fisher Dugmore Financial Silver Lakes (Pty) Ltd may require the client’s consent; we may also supplement the information that is provided to us with information we receive from other sources for us to offer a more consistent and personalized experience in interactions with us. Our contracted service providers may also require additional information from you and they will be subject to the same privacy regulations as we are subject to.